install on their computers. Now, after two weeks of talks with Microsoft, the company has admitted to me that the problem is very real…
The symptoms follow two paths. For some they were using their computer as normal, were prompted for a restart due for standard updates and on reboot found the Window 10 installation was under way. For others they checked their Windows update history and found Windows 10 had tried but failed to install itself without permission over and over again.
The most extreme example I have found of the latter came from one Forbes reader (who wishes to remain anonymous) who found his computer attempted to install Windows 10 on 31 separate occasions. A screengrab showing some of these attempts can be seen below.
Repeated Windows 10 upgrade attempts were started by a bug in a Microsoft Windows Update. Image credit: Forbes reader
So what’s going on? According to Microsoft the fault lies with a bug in an automatic update it began rolling out to Windows 7 and Windows 8 users in August which triggered the attempted installations. Microsoft didn’t disclose which specific update it was, but confirmed it left the error code ‘0×80240020’ (sometimes recorded as ‘080240020’) in Windows log files when upgrade attempts failed.
As the upgrade attempts all happened silently in the background, those affected would only know Windows 10 would attempt to update once they restarted their computer. For those computers where the update began but failed in the background (apparently a high proportion) they’d be none the wiser without checking their installation history between August and November.
Originally Published On Forbes
By Gordon Kelly
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